Technical Expectations: A+ Certified Professional
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Author: yvonne An A+ Certified Professional is usually expected to carry out the following tasks:
Installation and setup, Upgrading, Repairs, Troubleshooting, Maintenance of desktops, laptops, printers, and all other peripherals. Plus, you need to fully
understand the comptia security configurations and operating systems your users might be utilizing. And also the
setup, training of users in the use of systems, as well as Software related tasks.
Software related responsibilities may include: installation of software packages, upgrade and update of software, troubleshoot application and system errors,
advice users on software use, train users, writing of training/user manuals, overseeing PC usage and so on.
In terms of expectations, lifelong learning is critical. You can afford to go to sleep after meeting A+ certification standards. A+ of 1999 is not the same
as A+ in 2007. There is no full stop in learning. Continuous renewal is the key to growth. Be proactive - set new goals and strike the right balance between
doing and learning in line with your goals.
The focus of this piece has mainly been the technical aspect of a Exams as a certification that validates tech
support knowledge and skills. This is relevant for all target groups mentioned earlier.
Note however that if your career interest is in technical support, apart from certification, there are opportunities and challenges you will have to deal
with. For example, customer relationship skills are key to career development in technical support. Indeed the 2006 version recognized the soft skills need
in service and support while the 2009 version deepened and broadened the scope of technical scope. Furthermore technical support like every career area of IT
has its personality requirements. Are you interested in developing your career along this line? It makes sense for you to also have an insight into the
associated challenges and prospects. With this you can take meaningful decisions within the context of your career plan.
This complete learning package is a single source for authoritative preparation for Microsoft's challenging MCSE exam on Windows XP Professional (70-270).
The authors present a systematic review of every key topic covered on the exam, including installation, administration, managing hardware, monitoring and
optimizing system performance and reliability; configuring and troubleshooting the Windows XP desktop; managing and troubleshooting networking; optimizing
security; and more. The authors are both Microsoft-certified Windows XP specialists and leading IT consultants, and all content in this book has been
reviewed for both technical accuracy and clarity by a team of industry experts. The authors reinforce their comprehensive coverage with an extensive
collection of exam tips, study strategies, and case studies; hands-on review exercises; guided practice exercises; summaries and review breaks in every
chapter; and a complete practice exam. The accompanying CD-ROM contains an extensive library of additional MCITP
Enterprise Administrator test questions, delivered via the proven ExamGear testing software. It also contains a complete electronic copy of the book,
enabling you to study anywhere you can bring a notebook computer.
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