Consumer Complaint Portals - Serving Consumers to Help Fight Companies

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Author: Afzal Khan

Please hyper link the words in RED to website One of the important benefits of Internet has been to bring consumers together and let them share their experiences. There are a number of websites which allow consumers to post their complaints and suggestions. Generally, the websites have form to post complaints which are instantly published for everyone around to view and take note of.

Complaint Portals enable consumers and users of services and products to post their common complaints regarding airline, bank, business, companies and Government and non Government organizations. Users can track your car complaints, mobile phone complaints, bank complaints, credit card complaints etc at these websites. Complaint Portals act as forums to share complaints and get them redressed.

Few websites like Consumer Complaints India forwards complaints to companies and seek resolution. The Companies are prompted to record their responses on the web site and the same is mailed back to the complainant.

There are website which allow consumers to form groups so that they can file class action suits. There are others which put attorneys and complainants together for proceeding with legal action.

Most of the countries have consumer protection law in place. However, companies take a lax attitude towards consumers. They know that consumers can not run to courts every now and then and hence take advantage of the situation.

Maximum number of complaints are against credit card companies and banks. This is followed by travel and vacation operators who might offer the moon while securing customers but offer less than satisfactory service.

Another growing area of complaint is the woes of consumers who get trapped by scamsters online. The online scams including email traps offering lottery wins and transfer of money from abroad keep finding new victims. Phishing mails are dangerous since they prompt users to part with vital bank and credit card information. Download scamsters force users to down load spyware programs camouflaged as useful tools.

Consumer Courts in India now give power to consumers to fight for their consumer rights at district level consumer forums. However consumers can proceed to confront companies and try to get quicker responses through the Consumer-India website. For companies, its important to quickly address consumer complaints to protect their product or service brand image. The web site has a number of resources for assistance of consumers.